Frequently Asked Questions (FAQs)

Got questions? We have answers. If you don't find what you're looking for, feel free to contact us on WhatsApp — we're always happy to help!

🚚 Shipping & Delivery

How long does delivery take?

Orders are delivered within 3–5 business days across Pakistan. Remote areas may take slightly longer.

Do you deliver all over Pakistan?

Yes! We deliver to all major cities and towns across Pakistan including Karachi, Lahore, Islamabad, Rawalpindi, Peshawar, Quetta, Faisalabad, Multan, and more.

How much is the delivery fee?

Delivery charges vary by location and will be shown at checkout.

Can I track my order?

Yes, once your order is dispatched, we will share tracking details via WhatsApp or SMS.

💰 Payment & COD

Do you offer Cash on Delivery (COD)?

Yes! We offer Cash on Delivery all over Pakistan. Pay when your order arrives at your doorstep.

What is the 10% advance discount?

Customers who pay 10% of the order amount in advance (via EasyPaisa, JazzCash, or bank transfer) receive a special discount on their order. Contact us to avail this offer.

What payment methods do you accept?

• Cash on Delivery (COD)
• EasyPaisa
• JazzCash
• Bank Transfer

🌸 Products & Fragrances

How long do Rosynel perfumes last?

Our Eau de Parfum formulas are designed for 8–12 hours of long-lasting wear on skin and even longer on clothing.

What is the bottle size?

All Rosynel fragrances come in 50ml Eau de Parfum bottles.

Are your perfumes alcohol-based?

Yes, our perfumes are alcohol-based Eau de Parfum — this ensures the best projection and longevity of the fragrance.

Which perfume is best for gifting?

All Rosynel fragrances come in elegant, gift-ready packaging. Popular gift choices include Regal Oud for men and Bloom for women.

Are these original fragrances?

Yes! All Rosynel fragrances are 100% original and crafted exclusively under our brand. We do not sell copies or replicas.

🔄 Returns & Refunds

Can I return my order?

Returns are accepted within 3 days of delivery only if the product is damaged, incorrect, or unopened. Please see our full Refund & Return Policy for details.

My order arrived damaged. What do I do?

Please contact us immediately on WhatsApp with photos/video of the damaged product. We will arrange a replacement or refund within 24–48 hours.

📦 Orders

Can I cancel my order?

Orders can only be cancelled before dispatch. Once shipped, cancellation is not possible. Please contact us on WhatsApp as soon as possible if you wish to cancel.

Can I change my delivery address after ordering?

Address changes are possible only before dispatch. Contact us immediately on WhatsApp to request changes.

📞 Still Have Questions?

We're here to help! Reach out to us:

• 📱 WhatsApp: Visit our Contact Us page
• 📧 Email: support@rosynel.com

Rosynel — Always Here for You.