Privacy Policy

Last Updated: May 2026

At Rosynel, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you shop with us.

1. Information We Collect

When you place an order or contact us, we may collect:

• Your full name
• Phone number
• Delivery address (city, area, street)
• Email address (if provided)
• Order history and preferences

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Confirm Cash on Delivery (COD) orders via phone or WhatsApp
• Send order updates and tracking information
• Respond to your queries and provide customer support
• Improve our products and services

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. Your data may only be shared with our trusted delivery partners solely for the purpose of order fulfillment.

4. Data Security

We take reasonable measures to protect your personal data. All information shared with us is stored securely and accessed only by authorized personnel.

5. Cash on Delivery (COD) Orders

For COD orders, our team may contact you via phone or WhatsApp to confirm your order and delivery details. Your number will not be used for any other purpose without your consent.

6. Cookies

Our website may use cookies to improve your browsing experience and understand how visitors use our site. You can disable cookies in your browser settings at any time.

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Ask us to correct or delete your data
• Opt out of promotional communications

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• 📧 Email: support@rosynel.com
• 📱 WhatsApp: Available on our Contact Us page

By using our website and placing orders, you agree to this Privacy Policy.

Rosynel — Your Trust is Our Foundation.